Accessibility at Crewe Hall
At Crewe Hall our aim is to provide all our guests with the
highest standard of service and facilities and we are committed to
extending to you the warmest of welcome to our stunning hotel.
Upon arrival at Crewe hall you will approach the large entrance
gates, entering through these will bring you to the front entrance
of the hotel and to the main reception, which is located in the old
Wheelchair access (avoiding steps) is available in the westwing
and is located by turning left round the old hall and following the
car park round to where there are blue marked disabled parking
the second reception/ check in area is located here- this
reception desk however is not always manned, but there is a call
for attention telephone located on the desk if required, and access
to the old hall is available via lift along the hallway to the
right (facing the building).
To access the guest parking facilities, make a left turn before
entering through the entrance gates and this will take you around a
number of parking bays, to access disabled parking carry on round
car park and at the far end is a marked blue sign turning right at
this sign will bring you to our disabled parking facilities.
The main reception desk is located on the ground floor of the
hotel in the entrance lobby. The reception desk is 117cm in height,
check in can also be completed at a more accessible desk which is
80cm high. During check in you will be offered a personal service
which will include an explanation of the hotels facilities together
with a familiarisation tour at your request. Luggage assistance is
also available to help with transportation of your luggage to your
room. Reception staff will also brief you on our evacuation policy
and please note on your registration card if assistance would be
required in the event of an evacuation.
The following accessible aids are available at reception:
•Portable induction loop (for use at reception)
•Large button phone (easy to see buttons)
•Vibrating pad to assist walking guests with hearing disabilities
in the event of a fire alarm
To the left of the reception is access to the lifts to all floors
for bedrooms, leisure club and meeting rooms.
- At Crewe Hall we have 6 purpose built disabled bedrooms.
- Four of these rooms interconnect to a double room
- Transfer and turning space of at least 120cm either side of the
- Short pile carpet and the bathroom floor is tiled
- The bathroom has a wheelchair accessible shower, with a
surrounding shower curtain
- The shower contains a chair connected to back wall for
- Horizontal and vertical grab rails around the sink area, shower
- The toilet also has a cushioned back for extra support
- The rooms light switches are lower for wheelchair height
- Fitted desk lamps above the bed with switches either side. The
rooms also have accessible coffee
In the event of a fire alarm activation these rooms have both a
sounder and a visual flashing light. In the event of an emergency a
member of the team will assist with your evacuation if necessary.
Fire evacuation advice is provided on the back of your bedroom door
and a disabled refuge area is indicated on the plan in case our
staff need to summon extra assistance during your evacuation.
If you would like to specifically book one of our access rooms
please contact our UK call centre on 0845 034 5777.
•There are no steps or slopes on the main corridors and public
areas on the ground floor. All of the restaurant, bar and
lounge facilities at Crewe Hall hotel are located on the ground
floor for easy access.
•All the lifts have tactile buttons.
•Accessible toilet facilities are located at the main hall first'
second floor' westwing ground' brassiere ground' conference ground'
first floor, leisure ground floor.
•There is good network coverage for mobile phones within the hotel
(all networks work)
Conference, Banqueting & Meeting Rooms
Our meeting rooms in the events centre are located on the ground
and first floor and are fully accessible and the upstairs
conference facilities have lifts and a staircase; disabled toilet
facilities are available on both the ground and first floor.
Meeting rooms within the old hall are located on the first and
second floor and the lift is located to the left of
•Hearing loops are available upon request in advance.
•Lighting can be dimmed where required, by asking a member of
•Accessible toilets are located on the ground and first
•Please notify our conference or banqueting staff for specific
seating staging requirements.
Reflections Leisure and Spa
The leisure club is located on the ground floor with easy access
and surrounding footpaths to the Reflections main entrance from the
leisure car park. A member of our leisure team will show you
facilities and assist with access to the swimming pool and spa. If
required a hoist is available to gently lower you in and out of the
pool and spa bath.
A designated accessible toilet and changing area is located
within the leisure club, as well as a wheel in shower room with a
drop down seat and grab rails. Access to the poolside is on the
and there are steps with a handrail leading in to the shallow end
of the pool. Both the sauna and steam room are accessible with a
door width of 85cm and seating is provided in both areas.
The patio area can be accessed via the front steps leading
toward the main reception entrance or it can be reached via the
terrace reception, down three small steps leading out and following
it round by
turning left. And the patio is level paved so there is no
difficulty for wheelchair users. There are no outdoor facilities
but there are attractive gardens surrounding the hotel which is
open to all guests.
Alternative means of transport
If not travelling by car, the nearest bus stop is located at the
top of the main drive and the bus routes from here take you to
Crewe and Hanley.
An accessible taxi service is available from 'CARS R US' these
taxis can be contacted on 01270 588888.
The nearest train station is located within Crewe. And the town
centre is just 30 minutes' walk from the hotel entrance.
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Address: Crewe hall, Weston road, CW16UZ, Cheshire
Local equipment hire companies: Able world 01270627187
Local public transport numbers: Bus -0870550868 (Bus service is